Please read the following terms and conditions carefully before completing your purchase.
1. Return Policy We offer a 7-day return policy for preowned luxury bags purchased from our store, subject to the following terms and conditions:
- Returns are accepted within 7 days from the date of delivery.
- The returned item must be in its original condition, meaning it must not have been worn, altered, or damaged in any way.
- All original tags, packaging, and accessories (dust bags, authenticity cards, etc.) must be included in the return.
- The item must be free from any signs of wear, use, or alteration, including but not limited to scratches, stains, or odors (e.g., perfume, smoke, etc.).
2. Return Process To initiate a return, please follow these steps:
- Contact our customer service team at elsluxurycloset@aol.com within 7 days of receiving your order.
- Provide your order number, the reason for the return, and any supporting documentation or images if necessary.
- Our team will provide you with the return instructions and the return address.
3. Return Fee We charge a flat return fee of $20 to cover return shipping and handling. This fee will be deducted from your refund amount upon return approval.
4. Refunds
- Once we receive the returned item and verify its condition, a refund will be processed within [X] business days.
- The refund will be issued to the original payment method used for the purchase, minus the return fee.
- If the item does not meet the return conditions or arrives damaged, we reserve the right to deny the refund and return the item to you at your expense.
5. Exceptions
- Items that have been worn, altered, or damaged by the customer will not be accepted for return.
- Sale or discounted items are final sale and are not eligible for return.
- If you received the wrong item or the item was defective, please contact us immediately for a full refund or exchange.
6. Non-Returnable Items
- Custom or personalized items
- Items marked as "Final Sale"
7. Contact Information For any questions regarding our return policy or to initiate a return, please contact us at:
Email: elsluxurycloset@aol.com
By making a purchase, you agree to these terms and conditions. Thank you for shopping with Els Luxury Closet, and we hope you enjoy your preowned luxury bag!
Note: These Terms and Conditions may be updated periodically. Please review them regularly for any changes.
